The HRET HIIN team is responsible for project administration and management. We work with our partners to provide education, training and support for participating HIIN hospitals. We also coordinate and align objectives at both the state and national level so participating hospitals can focus on improving patient care.
Mallory Bender, MA, LCSW - Program Manager
Mallory assists state partner administrations in their operations and clinical quality improvement. Mallory is a licensed clinical social worker (LCSW) and previously worked as a medical social worker in an acute hospital setting. Mallory holds a Master of Arts degree in Social Work from The University of Chicago and a Bachelor of Arts degree from The University of Washington.
Dr. Jay Bhatt, DO, MPH, MPA, FACP - President of HRET
Dr. Jay Bhatt is the American Hospital Association’s Chief Medical Officer and President of the Health Research and Educational Trust. He also practices primary care internal medicine at Erie Family Health Center. Previously, Dr. Bhatt was the Chief Health Officer at the Illinois Hospital Association and the Managing Deputy Commissioner and Chief Innovation Officer at the Chicago Department of Public Health. Dr. Bhatt holds a medical degree from the Philadelphia College of Osteopathic Medicine, a Master of Public Health degree from University of Illinois at Chicago, a Master of Public Administration degree from the Harvard Kennedy School of Government, and a Bachelor of Science degree from the University of Chicago.
Jason Chen, BS - Financial Analyst
Jason Chen helps record and prepare financial statements that adhere to regulatory requirements and company policies, reviews monthly income statements, performs monthly reconciliations and reviews controls and mechanisms for HRET financial reporting systems and recommends solutions for improvement. Jason holds a Bachelor of Science degree from the University of Central Florida.
Paul Cholod, MS - Data Analyst
Paul Cholod provides data and operations support. Prior to working for HRET, he worked as a data analyst for the Allant Group and Northwestern University Medical School, Department of Preventive Medicine. Paul has also worked for the U.S. Census Bureau as a survey statistician, supervising data collection for various surveys.
Erin Craig, MPA - Senior Program Manager
Erin supports contract and finance activities. Prior to joining HIIN, Erin worked at HRET on the AHRQ Safety Program for Ambulatory Surgery and the AHRQ Safety Program for ICUs: CAUTI/CLABSI. Prior to HRET, Erin worked at Rush University Medical Center and Karmanos Cancer Institute. Erin has a Master of Public Administration degree from Wayne State University and a Bachelor of Science degree from Michigan State University.
Lisandra Cuadrado, MPH, BS – Program Manager
Lisandra helps manage virtual events, state partner operations and clinical topics. Previously, Lisandra worked in health care within the managed care industry as a Program Manager in population health and disease prevention. She also worked as a National Event Manager and led teams of nurses and medical staff in onsite Biometric events all over the United States & Puerto Rico. Lisandra holds a Master of Public Health degree from National University, San Diego and a Bachelor of Science degree from Indiana University, Bloomington.
Marie Cleary-Fishman, BSN, MS, MBA, CPHQ, CPPS, CHCQM - Vice President, Clinical Quality
Marie Cleary-Fishman currently holds the position of Vice President, Clinical Quality. She has been with HRET since March of 2014 and currently manages a diverse portfolio of federally and privately funded projects. Marie has provided leadership in the following projects; Patient Engagement in the Community Health Needs Assessment (CHNA - PCORI), HUDDLE for Care (The Gordon and Betty Moore Foundation), the Strategic Innovation Engine (IMPAQ), Project ACHIEVE (University of Kentucky), Patient Safety in Ambulatory Settings (AHRQ), and has contributed in her role as team member to Conflict and Optimal Resolution (CANDOR - AHRQ), HEN 2.0 (CMS) in addition to several data oriented projects.
Charisse Coulombe, MS, MBA, CPHQ - Vice President, Clinical Quality
Charisse Coulombe is the vice president, Clinical Quality. Charisse is the project co-director and has primary responsibilities for the oversight of all areas of the Hospital Improvement Innovation Network (HIIN) project including data collection and analysis, state relations, meeting content and operation logistics. This includes working with 34 state hospital associations and 1,600 hospitals. Charisse also oversaw the HEN and HEN 2.0 projects for HRET.
Michelle Dardis, MSN, MBA, RN-BC - Director, Clinical Quality
Michelle Dardis is Director, Clinical Quality with HRET, and will provide operational oversight for the teams responsible for communications, training and technical support, and partner coordination. Dardis is a nurse, informatician, and process improvement enthusiast. Prior to joining HRET, Dardis led the electronic clinical quality measure (eCQM) development team and eCQM education programs at The Joint Commission. Dardis has also directed EHR implementation and clinical adoption projects (West Suburban Medical Center), and held positions in clinical nursing and informatics education (University of Chicago Medicine). Dardis holds a Master of Science in Nursing degree with a concentration in Outcomes Performance Measurement and a Master of Business Administration degree from Loyola University Chicago, and a Bachelor of Science degree in nursing from Bradley University. She also is a registered nurse and is certified in informatics nursing by the American Nurses Credentialing Center (ANCC).
Jameel Evans, BA, AS - Web Support Specialist
Jameel designs and updates content to the HRET HIIN website, provides SharePoint and Adobe Connect technical assistance. Jameel served 11 years in the U.S. Army including multiple deployments to Iraq. Jameel received his Bachelor of Arts degree from The Art Institute of Wisconsin in Web Development and Interactive Media and an Associate of Science degree from ITT Technical Institute in Graphic Communications and Design.
Julia Heitzer, MS - Data Analyst
Julia provides data analytics and hospital and state partner education and coaching. Previously, Julia worked at The Joint Commission (TJC) as a Senior Research Associate and at the American College of Chest Physicians as a Research Specialist. Julia received a Master of Science degree from Ball State University and a Bachelor of Science degree from the University of Wisconsin–La Crosse.
Nerissa Legge, MS, BA – Program Manager
Nerissa helps manage virtual events, state partner operations and clinical topics. Previously, Nerissa worked in health care within the Continuing Medical Education space as an Education Program Manager focusing on activity design, education and meetings. She also worked as a Program Manager of Education & Meetings and served as the liaison to various educational committees. She worked with physicians in order to plan innovative meetings and conferences. Nerissa holds a Master of Science degree from Roosevelt University, Chicago and a Bachelor of Arts degree from The University of Maryland, College Park.
Mariana Lesher, MS - Director, Data
Mariana oversees all data management and analytic activities. Prior to HRET, Mariana spent 14 years at Delmarva Foundation, where she directed all data management activities and served as a technical project manager for many systems development and analysis projects. Mariana holds a Master of Science degree from the Merrick School of Business at the University of Baltimore, and a Bachelor of Arts degree from Swarthmore College.
Vrinda Mahishi, MPH - Data Analyst
Vrinda provides data and operations support. Prior to joining HIIN, Vrinda worked at HRET on the AHRQ Safety Program for Ambulatory Surgery. Vrinda has a Master of Public Health degree from the University of Illinois at Chicago and a Bachelor of Science degree from the University of Michigan.
Radhika Parekh, MHA - Program Manager
Radhika provides educational support for quality improvement topics and manages state partner operations. Radhika has experience working in a hospital setting and health care consulting. Prior to HRET, Radhika worked for University of Pittsburgh Medical Center on quality and performance improvement initiatives. Radhika has a Master of Health Administration degree from the University of Pittsburgh and a Bachelor of Science degree from Loyola University, Chicago.
Mark Plunkett, PhD - Senior Analyst
Mark Plunkett provides support for with data analysis and research methodology. Mark has more than 15 years of experience as a research methodologist and statistician helping to improve the quality of health care in hospital, nursing home, home health agency, and physician office settings. Mark holds a Doctorate of Philosophy degree from Tulane University in research methodology.
Kristin L. Preihs, MPH, CQIA, CHES - Senior Program Manager
Kristin Preihs, Senior Program Manager, provides operational leadership of research, improvement and organizational initiatives. Preihs has a background in public health policy at the local, state and national levels and experience in process improvement across healthcare, public health, behavioral health, and private business domains. Prior to joining HRET, Kristin led county health departments throughout Illinois in transition toward creation of Quality Management Systems in alignment with multiple accrediting bodies. Preihs holds a Master of Public Health Degree (MPH) from Southern Illinois University at Carbondale and a dual undergraduate degree from Northern Illinois University in psychology and neuroscience. She is also certified as a Health Education Specialist (CHES) from National Commission for Health Education Credentialing (NCHEC) and Quality Improvement Associate from American Society for Quality (ASQ).
Rich Rodriguez, MPH - Data Analyst
Rich Rodriguez is a member of the HRET Data Team and currently offers data analytic and processing support for the HIIN, STRIVE and ICU Projects. He has a Master of Public Health, and prior to working at HRET, was an epidemiologist for the CT State Health Department. Rich as many years’ experience managing and analyzing public health data, specifically data from the National Healthcare Safety Network (NHSN).
Shereen Shojaat, MS - Program Manager
Shereen provides educational and program support to the state partners. Shereen holds a Master of Science degree from the University of Notre Dame and a Bachelor of Science degree focus from Iowa State University.
Jordan Steiger, MPH - Program Manager
Jordan helps manage state partner operations and clinical topics. Prior to joining the HIIN team, Jordan worked at AHA/HRET on the CDC-funded States Targeting Reduction in Infections via Engagement (STRIVE) project as a measurement and evaluation-focused program specialist. Jordan holds a Master of Public Health degree from the Tulane University School of Public Health and Tropical Medicine and a Bachelor of Arts degree from the University of Michigan.