American Hospital Association
Health Research & Educational Trust

HIIN National Team

The HRET HIIN team is responsible for project administration and management. We work with our partners to provide education, training and support for participating HIIN hospitals. We also coordinate and align objectives at both the state and national level so participating hospitals can focus on improving patient care.


Mallory Bender

Mallory Bender, MA, LCSW - Program Manager

Mallory assists state partner administrations in their operations and clinical quality improvement. Mallory is a licensed clinical social worker (LCSW) and previously worked as a medical social worker in an acute hospital setting. Mallory holds a Master of Arts degree in Social Work from The University of Chicago and a Bachelor of Arts degree from The University of Washington.

Jay Bhatt

Dr. Jay Bhatt - CEO of HRET

Dr. Jay Bhatt is the American Hospital Association’s Chief Medical Officer and President/CEO of the Health Research and Educational Trust. He also practices primary care internal medicine at Erie Family Health Center. Previously, Dr. Bhatt was the Chief Health Officer at the Illinois Hospital Association and the Managing Deputy Commissioner and Chief Innovation Officer at the Chicago Department of Public Health. Dr. Bhatt holds a medical degree from the Philadelphia College of Osteopathic Medicine, a Master of Public Health degree from University of Illinois at Chicago, a Master of Public Administration degree from the Harvard Kennedy School of Government, and a Bachelor of Science degree from the University of Chicago.

Jason Chen

Jason Chen, BS - Financial Analyst

Jason Chen helps record and prepare financial statements that adhere to regulatory requirements and company policies, reviews monthly income statements, performs monthly reconciliations and reviews controls and mechanisms for HRET financial reporting systems and recommends solutions for improvement. Jason holds a Bachelor of Science degree from the University of Central Florida.

Paul Cholod

Paul Cholod, MS - Data Analyst

Paul Cholod provides data and operations support. Prior to working for HRET, he worked as a data analyst for the Allant Group and Northwestern University Medical School, Department of Preventive Medicine. Paul has also worked for the U.S. Census Bureau as a survey statistician, supervising data collection for various surveys.

Martina Coe

Martina Coe, MPH – Program Administrative Specialist

Martina provides administrative support on key research projects and to AHA executive management. Martina holds a Master of Public Health degree from the University of Illinois at Chicago, and a Bachelor of Science degree from Louisiana State University.

Erin Craig

Erin Craig, MPA – Senior Program Manager

Erin supports contract and finance activities. Prior to joining HIIN, Erin worked at HRET on the AHRQ Safety Program for Ambulatory Surgery and the AHRQ Safety Program for ICUs: CAUTI/CLABSI. Prior to HRET, Erin worked at Rush University Medical Center and Karmanos Cancer Institute. Erin has a Master of Public Administration degree from Wayne State University and a Bachelor of Science degree from Michigan State University.

Marie Cleary-Fishman

Marie Cleary-Fishman, BSN, MS, MBA, CPHQ, CPPS, CHCQM - Vice President, Clinical Quality

Marie Cleary-Fishman currently holds the position of Vice President, Clinical Quality. She has been with HRET since March of 2014 and currently manages a diverse portfolio of federally and privately funded projects. Marie has provided leadership in the following projects; Patient Engagement in the Community Health Needs Assessment (CHNA - PCORI), HUDDLE for Care (The Gordon and Betty Moore Foundation), the Strategic Innovation Engine (IMPAQ), Project ACHIEVE (University of Kentucky), Patient Safety in Ambulatory Settings (AHRQ), and has contributed in her role as team member to Conflict and Optimal Resolution (CANDOR - AHRQ), HEN 2.0 (CMS) in addition to several data oriented projects.

Charisse Coulombe

Charisse Coulombe, MS, MBA, CPHQ - Vice President, Clinical Quality

Charisse Coulombe is the vice president, Clinical Quality. Charisse is the project co-director and has primary responsibilities for the oversight of all areas of the Hospital Improvement Innovation Network (HIIN) project including data collection and analysis, state relations, meeting content and operation logistics. This includes working with 32 state hospital associations and 1,600 hospitals. Charisse also oversaw the HEN and HEN 2.0 projects for HRET.

Julie Eudeikis

Julie Eudeikis, BA - Program Administrative Specialist

Julie provides administrative support to the HRET HIIN team. Julie previously worked at Children’s Memorial Hospital, Chicago as an administrative assistant in the pediatric plastic surgery department. She obtained her Bachelor of Arts degree from Brandeis University.

Jameel Evans

Jameel Evans, BA — Web Support Specialist

Jameel designs and updates content to the HRET HIIN website. Jameel served 11 years in the U.S. Army including multiple deployments to Iraq. Jameel received his Bachelor of Arts degree from The Art Institute of Wisconsin in Web Development and Interactive Media and an Associate in Science degree from ITT Technical Institute in Graphic Communications and Design.

Natalie Erb Graves

Natalie Graves, MPH – Senior Program Manager

Natalie supports education and partner relationships. Working with content experts, she leads development of the HIIN team’s educational strategy related to the harm topics and the fellowship programs. Prior to joining HRET in 2012, Natalie worked at the University of Michigan School of Public Health on an evaluation of a state-wide pay-for-performance initiative. She holds a Master of Public Health degree from the University of Michigan.

Leo Guerrero

Leo Guerrero, MBA - Sharepoint Specialist

Leo provides SharePoint support for HRET partners. He has over eight years of experience working with SharePoint including working for the American Board of Medical Specialties as well as the American Dental Association. Leo has earned his Master of Business Administration degree from Keller Graduate School and his Bachelor of Science degree from Loyola University.

Julia Heitzer

Julia Heitzer, MS - Data Analyst

Julia provides data analytics and hospital and state partner education and coaching. Previously, Julia worked at The Joint Commission (TJC) as a Senior Research Associate and at the American College of Chest Physicians as a Research Specialist. Julia received a Master of Science degree from Ball State University and a Bachelor of Science degree from the University of Wisconsin–La Crosse.

Lauren Kaderabek

Lauren Kaderabek, BS – Program Manager

Lauren provides support for several state partners as well as topic support. Prior to joining HRET, Lauren worked at Northwestern Medicine and healthcare associations including the Healthcare Information and Management Systems Society. Lauren has a Bachelor of Science degree from Northern Illinois University.

Kimberly King

Kimberly King, MPH - Program Manager

Kimberly provides educational and program support to state partners. Prior to joining HRET, Kimberly managed and implemented community and patient programs at the University of Chicago. Kimberly has a Master of Public Health degree from the University of Illinois at Chicago and a Bachelor of Science degree from Bennett College for Women.

Emily Koebnick

Emily Koebnick, MPH, MPA — Program Manager

Emily helps manage state partner operations and clinical topics. Previously, Emily worked at lung health organizations, focusing on policy and health education and at a Federally Qualified Health Center implementing quality improvement initiatives. Emily has a Master of Public Health degree and a Master of Public Administration degree from The University of Washington in Seattle.

Mariana Lesher

Mariana Lesher, MS - Director, Data

Mariana oversees all data management and analytic activities. Prior to HRET, Mariana spent 14 years at Delmarva Foundation, where she directed all data management activities and served as a technical project manager for many systems development and analysis projects. Mariana holds a Master of Science degree from the Merrick School of Business at the University of Baltimore, and a Bachelor of Arts degree from Swarthmore College.

Marina Levin

Marina Levin, MPH – Program Manager

Marina develops communication strategies and provides state and topic support. Marina received a Master of Public Health from Loyola University Chicago and is currently pursuing a Master of Health Care Administration degree. She also has a Bachelor of Science degree from the University of Iowa.

Jose Lopez

Jose Lopez, BS - Senior Program Manager

Jose supports communication, internal processes and QIN-QIO partners. Jose has over 15 years of health care experience in multiple settings including clinical (NovaMed Surgery Center), hospital (La Rabida Children’s Hospital), association (Illinois Hospital Association and American Academy of Pediatrics), and physician-practice consulting. Jose served in the U.S. Army with multiple deployments to Somalia, Panama and Haiti. Jose received his Bachelor of Science degree from Illinois State University.

Mark Plunkett

Mark Plunkett, PhD - Senior Analyst

Mark Plunkett provides support for with data analysis and research methodology. Mark has more that 15 years of experience as a research methodologist and statistician helping to improve the quality of healthcare in hospital, nursing home, home health agency, and physician office settings. Mark holds a Doctorate of Philosophy degree from Tulane University in research methodology.

Steve Reinhart

Steve Reinhart, MBA - Director, Clinical Quality

Steve directs the internal HRET team and partners in support of the HIIN project, focusing on operational logistics and support for the state hospital associations. Steve has been working in healthcare for over 20 years in the areas of quality improvement (QI), operations, and outcomes research. Prior to joining HRET, Steve was part of the Performance Improvement team at Northwestern Memorial HealthCare. Steve has a Master of Business Administration from Keller Graduate School of Management and a Bachelor of Science degree from the University of Michigan.

Shereen Shojaat

Shereen Shojaat, MS - Program Manager

Shereen provides educational and program support to the state partners. Shereen holds a Master of Science degree from the University of Notre Dame and a Bachelor of Science degree focus from Iowa State University.