The HRET HIIN team is responsible for project administration and management. We work with our partners to provide education, training and support for participating HIIN hospitals. We also coordinate and align objectives at both the state and national level so participating hospitals can focus on improving patient care.
Mallory Bender, MA, LCSW - Program Manager
Mallory assists state partner administrations in their operations and clinical quality improvement. Mallory is a licensed clinical social worker (LCSW) and previously worked as a medical social worker in an acute hospital setting. Mallory holds a Master of Arts degree in Social Work from The University of Chicago and a Bachelor of Arts degree from The University of Washington.
Dr. Jay Bhatt, DO, MPH, MA, FACP - President of HRET
Dr. Jay Bhatt is the American Hospital Association’s Chief Medical Officer and President of the Health Research and Educational Trust. He also practices primary care internal medicine at Erie Family Health Center. Previously, Dr. Bhatt was the Chief Health Officer at the Illinois Hospital Association and the Managing Deputy Commissioner and Chief Innovation Officer at the Chicago Department of Public Health. Dr. Bhatt holds a medical degree from the Philadelphia College of Osteopathic Medicine, a Master of Public Health degree from University of Illinois at Chicago, a Master of Public Administration degree from the Harvard Kennedy School of Government, and a Bachelor of Science degree from the University of Chicago.
Jason Chen, BS - Financial Analyst
Jason Chen helps record and prepare financial statements that adhere to regulatory requirements and company policies, reviews monthly income statements, performs monthly reconciliations and reviews controls and mechanisms for HRET financial reporting systems and recommends solutions for improvement. Jason holds a Bachelor of Science degree from the University of Central Florida.
Paul Cholod, MS - Data Analyst
Paul Cholod provides data and operations support. Prior to working for HRET, he worked as a data analyst for the Allant Group and Northwestern University Medical School, Department of Preventive Medicine. Paul has also worked for the U.S. Census Bureau as a survey statistician, supervising data collection for various surveys.
Martina Coe, MPH - Program Administrative Specialist
Martina provides administrative support on key research projects and to AHA executive management. Martina holds a Master of Public Health degree from the University of Illinois at Chicago, and a Bachelor of Science degree from Louisiana State University.
Erin Craig, MPA - Senior Program Manager
Erin supports contract and finance activities. Prior to joining HIIN, Erin worked at HRET on the AHRQ Safety Program for Ambulatory Surgery and the AHRQ Safety Program for ICUs: CAUTI/CLABSI. Prior to HRET, Erin worked at Rush University Medical Center and Karmanos Cancer Institute. Erin has a Master of Public Administration degree from Wayne State University and a Bachelor of Science degree from Michigan State University.
Lisandra Cuadrado, MPH, BS – Program Manager
Lisandra helps manage virtual events, state partner operations and clinical topics. Previously, Lisandra worked in healthcare within the managed care industry as a Program Manager in population health and disease prevention. She also worked as a National Event Manager and led teams of nurses and medical staff in onsite Biometric events all over the United States & Puerto Rico. Lisandra holds a Master of Public Health degree from National University, San Diego and a Bachelor of Science degree from Indiana University, Bloomington.
Marie Cleary-Fishman, BSN, MS, MBA, CPHQ, CPPS, CHCQM - Vice President, Clinical Quality
Marie Cleary-Fishman currently holds the position of Vice President, Clinical Quality. She has been with HRET since March of 2014 and currently manages a diverse portfolio of federally and privately funded projects. Marie has provided leadership in the following projects; Patient Engagement in the Community Health Needs Assessment (CHNA - PCORI), HUDDLE for Care (The Gordon and Betty Moore Foundation), the Strategic Innovation Engine (IMPAQ), Project ACHIEVE (University of Kentucky), Patient Safety in Ambulatory Settings (AHRQ), and has contributed in her role as team member to Conflict and Optimal Resolution (CANDOR - AHRQ), HEN 2.0 (CMS) in addition to several data oriented projects.
Charisse Coulombe, MS, MBA, CPHQ - Vice President, Clinical Quality
Charisse Coulombe is the vice president, Clinical Quality. Charisse is the project co-director and has primary responsibilities for the oversight of all areas of the Hospital Improvement Innovation Network (HIIN) project including data collection and analysis, state relations, meeting content and operation logistics. This includes working with 32 state hospital associations and 1,600 hospitals. Charisse also oversaw the HEN and HEN 2.0 projects for HRET.
Julie Eudeikis, BA - Program Administrative Specialist
Julie provides administrative support to the HRET HIIN team. Julie previously worked at Children's Memorial Hospital, Chicago as an administrative assistant in the pediatric plastic surgery department. She obtained her Bachelor of Arts degree from Brandeis University.
Jameel Evans, BA - Web Support Specialist
Jameel designs and updates content to the HRET HIIN website. Jameel served 11 years in the U.S. Army including multiple deployments to Iraq. Jameel received his Bachelor of Arts degree from The Art Institute of Wisconsin in Web Development and Interactive Media and an Associate in Science degree from ITT Technical Institute in Graphic Communications and Design.
Leo Guerrero, MBA - Sharepoint Specialist
Leo provides SharePoint support for HRET partners. He has over eight years of experience working with SharePoint including working for the American Board of Medical Specialties as well as the American Dental Association. Leo has earned his Master of Business Administration degree from Keller Graduate School and his Bachelor of Science degree from Loyola University.
Julia Heitzer, MS - Data Analyst
Julia provides data analytics and hospital and state partner education and coaching. Previously, Julia worked at The Joint Commission (TJC) as a Senior Research Associate and at the American College of Chest Physicians as a Research Specialist. Julia received a Master of Science degree from Ball State University and a Bachelor of Science degree from the University of Wisconsin–La Crosse.
Emily Koebnick, MPH, MPA - Program Manager
Emily helps manage state partner operations and clinical topics. Previously, Emily worked at lung health organizations, focusing on policy and health education and at a Federally Qualified Health Center implementing quality improvement initiatives. Emily has a Master of Public Health degree and a Master of Public Administration degree from The University of Washington in Seattle.
Mariana Lesher, MS - Director, Data
Mariana oversees all data management and analytic activities. Prior to HRET, Mariana spent 14 years at Delmarva Foundation, where she directed all data management activities and served as a technical project manager for many systems development and analysis projects. Mariana holds a Master of Science degree from the Merrick School of Business at the University of Baltimore, and a Bachelor of Arts degree from Swarthmore College.
Jose Lopez, BS - Senior Program Manager
Jose supports communication, internal processes and QIN-QIO partners. Jose has over 15 years of health care experience in multiple settings including clinical (NovaMed Surgery Center), hospital (La Rabida Children’s Hospital), association (Illinois Hospital Association and American Academy of Pediatrics), and physician-practice consulting. Jose served in the U.S. Army with multiple deployments to Somalia, Panama and Haiti. Jose received his Bachelor of Science degree from Illinois State University.
Vrinda Mahishi, MPH - Data Analyst
Vrinda provides data and operations support. Prior to joining HIIN, Vrinda worked at HRET on the AHRQ Safety Program for Ambulatory Surgery. Vrinda has a Master of Public Health degree from the University of Illinois at Chicago and a Bachelor of Science degree from the University of Michigan.
Mark Plunkett, PhD - Senior Analyst
Mark Plunkett provides support for with data analysis and research methodology. Mark has more that 15 years of experience as a research methodologist and statistician helping to improve the quality of healthcare in hospital, nursing home, home health agency, and physician office settings. Mark holds a Doctorate of Philosophy degree from Tulane University in research methodology.
Rich Rodriguez, MPH - Data Analyst
Rich Rodriguez is a member of the HRET Data Team and currently offers data analytic and processing support for the HIIN, STRIVE and ICU Projects. He has a Master of Public Health, and prior to working at HRET, was an epidemiologist for the CT State Health Department. Rich as many years’ experience managing and analyzing public health data, specifically data from the National Healthcare Safety Network (NHSN).
Elizabeth Ross, MPH, BS - Program Manager
Elizabeth helps manage state partner operations and clinical topics. Previously, Elizabeth worked six years as a Project Manager for the Ryan White HIV/AIDS Program in Miami-Dade County where she collaborated with community partners to implement and coordinate county-wide HIV/AIDS programming. Elizabeth has robust experience in stakeholder communications and engagement, quality assurance protocols and qualitative analysis. Elizabeth received her Master of Public Health degree from Florida International University and her Bachelor of Science degree in Health Education and Behavior from the University of Florida.
Shereen Shojaat, MS - Program Manager
Shereen provides educational and program support to the state partners. Shereen holds a Master of Science degree from the University of Notre Dame and a Bachelor of Science degree focus from Iowa State University.