The HRET HIIN team is responsible for project administration and management. We work with our partners to provide education, training and support for participating HIIN hospitals. We also coordinate and align objectives at both the state and national level so participating hospitals can focus on improving patient care.
Mallory Bender is a program manager with HRET and currently works in partnership with the Institute for Healthcare Improvement on implementation and execution of the HIIN’s Quality Improvement fellowship. Mallory also works with several subject matter experts in the topic areas of patient and family engagement and sepsis education, awareness and reduction. Mallory has developed educational initiatives in clinical topics and collaborated with state hospital associations on harm reduction in HEN 2.0 and HIIN projects. Mallory is a licensed clinical social worker (LCSW) and previously worked as a medical social worker in an acute hospital setting, primarily in adult oncology and general medicine. Mallory holds a Master of Arts degree in Social Work from The University of Chicago and a Bachelor of Arts degree from The University of Washington.
Kavita Bhat is a program manager with Health Research and Educational Trust (HRET) at the American Hospital Association. Kavita provides support and collaborates with state hospital associations on harm reduction for HIIN Projects with a focus on VAE and Culture of Safety. She has a background in medicine and public health with experience in epidemiology, community health, and quality improvement. Prior to working at HRET, she worked as a physician and more recently a community health specialist. Kavita holds a MD from Kasturba Medical College, Mangalore, India and a Masters in Public Health from the Medical College of Wisconsin.
Dr. Jay Bhatt is the American Hospital Association's Chief Medical Officer and President of the Health Research and Educational Trust. He also practices primary care internal medicine at Erie Family Health Center. Previously, Dr. Bhatt was the Chief Health Officer at the Illinois Hospital Association and the Managing Deputy Commissioner and Chief Innovation Officer at the Chicago Department of Public Health. Dr. Bhatt holds a medical degree from the Philadelphia College of Osteopathic Medicine, a Master of Public Health degree from University of Illinois at Chicago, a Master of Public Administration degree from the Harvard Kennedy School of Government, and a Bachelor of Science degree from the University of Chicago.
Jason Chen helps record and prepare financial statements that adhere to regulatory requirements and company policies, reviews monthly income statements, performs monthly reconciliations and reviews controls and mechanisms for HRET financial reporting systems and recommends solutions for improvement. Jason holds a Bachelor of Science degree from the University of Central Florida.
Paul Cholod provides data and operations support. Prior to working for HRET, he worked as a data analyst for the Allant Group and Northwestern University Medical School, Department of Preventive Medicine. Paul has also worked for the U.S. Census Bureau as a survey statistician, supervising data collection for various surveys.
Erin supports contract and finance activities. Prior to joining HIIN, Erin worked at HRET on the AHRQ Safety Program for Ambulatory Surgery and the AHRQ Safety Program for ICUs: CAUTI/CLABSI. Prior to HRET, Erin worked at Rush University Medical Center and Karmanos Cancer Institute. Erin has a Master of Public Administration degree from Wayne State University and a Bachelor of Science degree from Michigan State University.
Lisandra helps manage virtual events, state partner operations and clinical topics. Previously, Lisandra worked in health care within the managed care industry as a Program Manager in population health and disease prevention. She also worked as a National Event Manager and led teams of nurses and medical staff in onsite Biometric events all over the United States & Puerto Rico. Lisandra holds a Master of Public Health degree from National University, San Diego and a Bachelor of Science degree from Indiana University, Bloomington.
Marie Cleary-Fishman currently holds the position of Vice President, Clinical Quality. She has been with HRET since March of 2014 and currently manages a diverse portfolio of federally and privately funded projects. Marie has provided leadership in the following projects; Patient Engagement in the Community Health Needs Assessment (CHNA - PCORI), HUDDLE for Care (The Gordon and Betty Moore Foundation), the Strategic Innovation Engine (IMPAQ), Project ACHIEVE (University of Kentucky), Patient Safety in Ambulatory Settings (AHRQ), and has contributed in her role as team member to Conflict and Optimal Resolution (CANDOR - AHRQ), HEN 2.0 (CMS) in addition to several data oriented projects.
Michelle Dardis is a Director, Clinical Quality with HRET and provides operational oversight for the teams responsible for communications, training and technical support, and partner coordination. Michelle holds a Master of Science in Nursing degree with a concentration in Outcomes Performance Measurement and a Master of Business Administration degree from Loyola University Chicago, and a Bachelor of Science degree in nursing from Bradley University. She is a registered nurse and is certified in informatics nursing by the American Nurses Credentialing Center (ANCC)
Jameel designs and updates content to the HRET HIIN website, provides SharePoint and Adobe Connect technical assistance. Jameel served 11 years in the U.S. Army including multiple deployments to Iraq. Jameel received his Bachelor of Arts degree from The Art Institute of Wisconsin in Web Development and Interactive Media and an Associate of Science degree from ITT Technical Institute in Graphic Communications and Design.
Julia Heitzer is a data analyst with HRET and currently works on the Hospital Improvement Innovation Network (HIIN) project. Julia has been involved in data analytics, data interpretation, and quality improvement coaching for several clinical topics and collaborated with state hospital associations on harm reduction in HEN, HEN 2.0, and HIIN projects. Prior to HRET, Julia worked at The Joint Commission and the American College of Chest Physicians. Julia holds a Master of Science in Health Science from the Ball State University and a Bachelor of Science in Community Health Education from the University of Wisconsin – La Crosse.
Nerissa helps manage virtual events, state partner operations and clinical topics. Previously, Nerissa worked in health care within the Continuing Medical Education space as an Education Program Manager focusing on activity design, education and meetings. She also worked as a Program Manager of Education & Meetings and served as the liaison to various educational committees. She worked with physicians in order to plan innovative meetings and conferences. Nerissa holds a Master of Science degree from Roosevelt University, Chicago and a Bachelor of Arts degree from The University of Maryland, College Park.
Mariana oversees all data management and analytic activities. Prior to HRET, Mariana spent 14 years at Delmarva Foundation, where she directed all data management activities and served as a technical project manager for many systems development and analysis projects. Mariana holds a Master of Science degree from the Merrick School of Business at the University of Baltimore, and a Bachelor of Arts degree from Swarthmore College.
Lydie Marc is a Program Manager with HRET and helps manage virtual events, state partner operations and clinical topics. Lydie has a background in public health with experience in community health and quality improvement. Prior to working at HRET, she worked as a Program Manager in behavioral health and disease prevention. Lydie holds a Master of Public Health Degree (MPH) from the University of South Carolina and a Bachelor of Science in Health Science from Georgia Southern University. She is also certified as a Health Education Specialist (CHES) from National Commission for Health Education Credentialing (NCHEC).
Vrinda Mahishi is a data analyst with HRET and currently provides data and operations support. Vrinda has supported development of data collection and reporting tools for HIIN. Prior projects Vrinda has worked on at HRET focused on harm reduction in the ambulatory surgery center setting. Vrinda holds a Master of Public Health degree from the University of Illinois at Chicago and a Bachelor of Science degree from the University of Michigan.
Joyce Moss is Executive Assistant to the Director of Clinical Quality within the Health Research & Educational Trust (HRET), at the American Hospital Association. Her responsibilities include providing direct support to the Director and general support to High Reliability consultants and the HRET HIIN team.
Joyce has over 20 years of experience in senior administrative support positions in firms specializing in consulting, investment banking, accounting, and a non-profit organization.
Joyce has a Master of Science in Human Services Administration from Spertus College and a Bachelor of Arts in Human Services from Northeastern Illinois University. She also holds Microsoft Office Specialist Certifications in Word, Excel, PowerPoint, Access and Outlook.
Radhika provides educational support for quality improvement topics and manages state partner operations. Radhika has experience working in a hospital setting and health care consulting. Prior to HRET, Radhika worked for University of Pittsburgh Medical Center on quality and performance improvement initiatives. Radhika has a Master of Health Administration degree from the University of Pittsburgh and a Bachelor of Science degree from Loyola University, Chicago.
Mark Plunkett provides support for with data analysis and research methodology. Mark has more than 15 years of experience as a research methodologist and statistician helping to improve the quality of health care in hospital, nursing home, home health agency, and physician office settings. Mark holds a Doctorate of Philosophy degree from Tulane University in research methodology.
Kristin Preihs, Senior Program Manager, provides operational leadership of research, improvement and organizational initiatives. Preihs has a background in public health policy at the local, state and national levels and experience in process improvement across healthcare, public health, behavioral health, and private business domains. Prior to joining HRET, Kristin led county health departments throughout Illinois in transition toward creation of Quality Management Systems in alignment with multiple accrediting bodies. Preihs holds a Master of Public Health Degree (MPH) from Southern Illinois University at Carbondale and a dual undergraduate degree from Northern Illinois University in psychology and neuroscience. She is also certified as a Health Education Specialist (CHES) from National Commission for Health Education Credentialing (NCHEC) and Quality Improvement Associate from American Society for Quality (ASQ).
Rich Rodriguez is a member of the HRET Data Team and currently offers data analytic and processing support for the HIIN, STRIVE and ICU Projects. He has a Master of Public Health, and prior to working at HRET, was an epidemiologist for the CT State Health Department. Rich as many years’ experience managing and analyzing public health data, specifically data from the National Healthcare Safety Network (NHSN).
Shereen Shojaat is a program manager with HRET and currently supports identification and documentation of best practices within freestanding inpatient psychiatric and inpatient rehabilitation hospitals. Shereen has developed educational initiatives in clinical topics and collaborated with state hospital associations on harm reduction in HEN 2.0 and HIIN projects. Prior projects Shereen has worked on at HRET focused on care transitions as well as communication and optimal resolution process. Shereen holds a Master of Science in Global Health from the University of Notre Dame and a Bachelor of Science in Kinesiology and Health with a health promotion focus from Iowa State University.
Jordan Steiger is a program manager with HRET and currently co-leads the HIIN team’s newest project, which focuses on identifying, documenting and spreading the best practices of high performing, freestanding, inpatient psychiatric and rehabilitation hospitals to improve patient safety and health outcomes in these settings. Jordan has managed state partner operations and clinical topic areas for the HIIN, and previously worked on the States Targeting Reduction in Infections Via Engagement (STRIVE) project at HRET. Before joining HRET, Jordan worked at the Louisiana Department of Health and Hospitals, Office of Public Health, Bureau of Family Health on maternal and child health-focused quality improvement projects. Jordan holds a Master of Public Health in Maternal and Child Health from the Tulane University School of Public Health and Tropical Medicine and a Bachelor of Arts in Psychology and American Culture from the University of Michigan.
Brandie is the event coordinator for the roadshow logistics. She also gives admin support to staff. Brandie comes to us from Ann & Robert H. Lurie Children’s Hospital of Chicago as a Program Coordinator for the Psychology Internship Program. Brandie is currently a student at DePaul University completing her Bachelors in Business Administration concentrating on Healthcare Management.