American Hospital Association
Health Research & Educational Trust

Patient and Family Engagement Fellowship

Patient and family engagement is an effective strategy to improve patient safety, quality and the patient experience. Increasingly, hospitals and health care systems have been actively engaging patient/family advisors (PFA) at the bedside, organizational and governance level, however, the extent to which PFAs are prepared and utilized varies widely. Working in authentic partnership with PFAs can provide positive results across all levels of care as well as improving the safety and engagement culture of the organization.

This fellowship will provide participants the knowledge, skills and tools to customize and enhance their Patient and Family Engagement programs and developing PFE leaders within each organization.

 

Who should participate?

The PFE Fellowship is designed to support and build the skills of employees who act as PFE liaisons as well as Patient Family Advisors (PFA). Learning sessions will be formatted to meet the needs of experienced PFE liaisons and PFA as well as those newer to the work. Organization that do not yet have a PFAC or are interested in working with community members are also welcome to participate with the goal of recruiting during the Fellowship. The goal is to participate as a team.

 

 

Once you’ve applied, register for PFE Fellowship events below!

 

Upcoming Events

 

HRET HIIN PFE Fellowship Coaching Call

May 17, 2017 11:00a.m. - 12:00p.m. CT

More details to follow.

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HRET HIIN PFE Fellowship | Milestone Check: How is it Going?

June 7, 2017 11:00a.m. - 12:00p.m. CT

How do we know a change is an improvement? PFE can "feel" like a great thing. Engaging patients and families at the bedside and as advisors within the organization seems like the right thing to do, but how do we actually know? How do we make leadership aware that the efforts and resources the we are using are worth it? How do we let PFAs know that their efforts have made a difference? In this session, we discuss the impacts that are being made within the PFE fellowship projects and the importance of continually evaluating how to measure it. There are inherent difficulties in measuring PFE; we will explore creative methods to report PFE successes and challenges.

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HRET HIIN PFE Fellowship Coaching Call

June 16, 2017 11:00a.m. - 12:00p.m. CT

More details to follow.

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HRET HIIN PFE Fellowship Coaching Call

July 14, 2017 11:00a.m. - 12:00p.m. CT

More details to follow.

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HRET HIIN PFE Fellowship | Overcoming Challenges, Barriers and Celebrating Successes

July 19, 2017 11:00a.m. - 12:00p.m. CT

It can be hard to see your successes while trying to make improvements. Over the ;last few months, what has worked and what hasn't In this session, we will explore with you how you have overcome challenges and barriers and how to make sure that you are celebrating the successes.

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HRET HIIN PFE Fellowship | Final Report and Sustainability

August 2, 2017 11:00a.m. - 12:00p.m. CT

The fellowship is just about over. What have you learned? What has surprised you? What would you have done differently? How do you keep the work going ? It is time to think how will you share you teams experiences and the implementation and lessons learned. This session will focus on the Final Report and how to sustain the work that you have done in the last few months.

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HRET HIIN PFE Fellowship Coaching Call

August 18, 2017 11:00a.m. - 12:00p.m. CT

More details to follow.

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HRET HIIN PFE Fellowship Coaching Call

September 8, 2017 11:00a.m. - 12:00p.m. CT

More details to follow.

Register Today View all events


 

 

Download the PFE Fellowship Article Download

Watch the PFE Informational Sesson

By watching this recording, you can learn more about this program!

Watch all Fellowship recordings

 

Wondering if the PFE fellowship is right for you? Take a look at the different clinical perspectives and how the PFE fellowship could fit into your work.


1. Staff who work with PFAC

2. Staff who are interested in partnering with patient and family advisors but do not yet have a PFAC or are interested in working with community members in a different way

3. Leadership who would like to learn more about how to support PFE

4. Attend as a team including PFAC members

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1. Who have or are considering having a statewide PFAC

2. Who would like to understand and develop skills to share with their hospitals

3. Attend as a team including PFAC members

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1. Who would like to learn skills and tools to work with their PFAC

2. Who would like to understand and develop skills to share with their hospitals

3. Attend as a team including PFAC members

HRET HIIN Hospitals can register a team to participate.

 

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