American Hospital Association
Health Research & Educational Trust

Patient and Family Engagement Fellowship

Patient and family engagement is an effective strategy to improve patient safety, quality and the patient experience. Increasingly, hospitals and health care systems have been actively engaging patient/family advisors (PFA) at the bedside, organizational and governance level, however, the extent to which PFAs are prepared and utilized varies widely. Working in authentic partnership with PFAs can provide positive results across all levels of care as well as improving the safety and engagement culture of the organization.

This fellowship will provide participants the knowledge, skills and tools to customize and enhance their Patient and Family Engagement programs and developing PFE leaders within each organization.

 

Who should participate?

The PFE Fellowship is designed to support and build the skills of employees who act as PFE liaisons as well as Patient Family Advisors (PFA). Learning sessions will be formatted to meet the needs of experienced PFE liaisons and PFA as well as those newer to the work. Organization that do not yet have a PFAC or are interested in working with community members are also welcome to participate with the goal of recruiting during the Fellowship. The goal is to participate as a team.

 

 

Once you’ve applied, register for PFE Fellowship events below!

 

Upcoming Events

 

HRET HIIN PFE Fellowship | When the Rubber Hits the Road: Action Planning

April 5, 2017 11:00a.m.- 12:00p.m. CT

Now the fun really begins! It is time to get to work planning a quality improvement initiative using a PFE strategy and a specific HAC or other topic. This session will assist in a step by step action planning. Who do you need on your team? Who will be the PFAs on the project? How can you use the PDSA cycle to continuously be evaluating and modifying your intervention? This goal of this project will be to learn and develop methods and skills that can be applied to many other future PFE projects.

Download Agenda  Register Today


HRET HIIN PFE Fundamentals | Finding the Right Advisors: Application Process

April 18, 2017 11:00a.m. - 12:00p.m. CT

Where do you find former patients and their family members to serve as advisors to your organization? The answer can be overwhelming, especially if this is a new concept to the organization. The recruitment and application process should be developed as part of the PFE structure that has been determined. This session will discuss detailed recruiting techniques as well as a variety of application processes to find effective advisors.

Download Agenda  Register Today


HRET HIIN PFE Fellowship | Getting to Work: Implementation and Trouble Shooting

May 3, 2017 11:00a.m. - 12:00p.m. CT

PFE strategies sound great and it is easy to see on a theoretical level how they will work and transform care. However, when trying to implement them in a real world setting, issues, questions and barriers may arise. Sometimes there is a need to modify what is considered a best practice so that it works within your organization’s culture. PFE methods are easily adaptable for many different situations and settings. This session will explore how to accomplish PFE strategies in every setting.

Download Agenda Register Today


HRET HIIN PFE Fellowship | Preparing Patient and Family Advisors: Orientation

May 23, 2017 11:00a.m. - 12:00p.m. CT

 

Register Today

 

Download the PFE Fellowship Article   Download

Watch the PFE Informational Sesson

By watching this recording, you can learn more about this program!

Watch all Fellowship recordings

 

Wondering if the PFE fellowship is right for you? Take a look at the different clinical perspectives and how the PFE fellowship could fit into your work.


1. Staff who work with PFAC

2. Staff who are interested in partnering with patient and family advisors but do not yet have a PFAC or are interested in working with community members in a different way

3. Leadership who would like to learn more about how to support PFE

4. Attend as a team including PFAC members

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1. Who have or are considering having a statewide PFAC

2. Who would like to understand and develop skills to share with their hospitals

3. Attend as a team including PFAC members

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1. Who would like to learn skills and tools to work with their PFAC

2. Who would like to understand and develop skills to share with their hospitals

3. Attend as a team including PFAC members

HRET HIIN Hospitals can register a team to participate.

 

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