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Guide to Patient and Family Engagement in Hospital Quality and Safety

Published: by Agency for Healthcare Research and Quality (AHRQ)

Topic: Patient and Family Engagement (PFE) | Resource type: Guides

The Guide to Patient and Family Engagement in Hospital Quality and Safety is a tested, evidence-based resource to help hospitals work as partners with patients and families to improve quality and safety.
This Guide:

  • Describes critical opportunities for hospitals to engage patients and families and to create partnerships between patients, families, and hospitals around the same goals.
  • Addresses real-world challenges. The Guide was developed, implemented, and evaluated with the input of patients, family members, clinicians, hospital staff, and hospital leaders.
  • Helps hospitals engage patients and families, which in turn can help improve quality and safety, respond to health care reform and accreditation standards, improve CAHPS┬« Hospital Survey scores, improve financial performance, and enhance market share and competitiveness.
  • Facilitates implementation and evaluation of each strategy with detailed guidance and customizable tools.
  • The Guide to Patient and Family Engagement in Hospital Quality and Safety is a tested, evidence-based resource to help hospitals work as partners with patients and families to improve quality and safety.



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