American Hospital Association
Health Research & Educational Trust


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Tips for the New Quality Leader: “What I wish someone had told me”

Published: by American Hospital Association/Health Research & Educational Trust

Topic: Quality Improvement | Resource type: Podcasts

Shari Michl, RN, CPHQ, Director of Quality, Fillmore County Hospital (20 bed CAH), Geneva, NE (Moderated by Barbara DeBaun, Duration 12:26)

This podcast provides key tips for the new quality leader. Shari Michl RN, CPHQ, Director of Quality for Fillmore County Hospital in Geneva, Nebraska explains “quality is not a department – it takes a team effort” and how to engage staff by appealing to the head and to the heart. She recommends that new quality leaders identify a mentor to help you get started and who can be a trusted resource. Shari suggests studying and understanding how to use the model for improvement. Additionally, she emphasizes you are not expected to know everything, but definitely should know how and where to access information when you need it!