Jena Aucoin, RN, CPHQ, Quality Manager and Patient Safety Officer, Women’s Hospital (specialty hospital, 168 beds), Baton Rouge, LA (Moderated by Barbara DeBaun, Duration 10:17)
This podcast features a discussion with Jena Aucoin RN, CPHQ, Quality Manager and Patient Safety Officer with Women’s Hospital in Baton Rouge, Louisiana. Hear how Jena has used the improvement calculator (IC) to support the hospital’s work in decreasing patient harm and increasing patient safety. She emphasizes the value of making the improvement effort personal and the power of focusing on the actual numbers of harms to prevent instead of rates. Additionally, Jena describes using quality measures (goals) to create performance alignment across the organization.